The Power of Listening and Responding

Listening and responding to your clients when there is nothing in it for you will help you strengthen your relationships with them and bring rewards in the future.

Listen to your customers – and social acquaintances — to see what nonbusiness needs you can help fulfill.  There are many opportunities to do this – recommending an auto mechanic, a dentist, a plumber.

Rerun from June 8, 2015