Fine Tune Your Listening

Find out what people want and need.  Listen for the following phrases:

“ I want …”

“I need…”

“My goal is to …”

“I’m having a problem with…”

“I’m looking for …”

“I’m involved in a project that …”

Rerun from June 22, 2015

The Power of Listening and Responding- How to Develop Lifetime Customers

If you have a product or a service you sell, don’t think you are done when you have made the sale.  The sale is actually the beginning in building a client relationship that will lead to a lifetime of repeat business and referrals.

In addition, by listening and responding to their needs, you are adding value by thinking beyond what you can sell them and showing an interest in other aspects of their life and business.  This approach to being of service can set you apart from others in your industry.  By being a good listener and resource, you can develop clients into lifetime customers.

Rerun from June 15, 2015