The Power of Listening and Responding

Listening and responding to your clients when there is nothing in it for you will help you strengthen your relationships with them and bring rewards in the future.

Listen to your customers – and social acquaintances — to see what nonbusiness needs you can help fulfill.  There are many opportunities to do this – recommending an auto mechanic, a dentist, a plumber.

Rerun from June 8, 2015

What to do When Listening

Listen to your clients, and when you hear them talk about something they need, step in and offer help.  Help could come in the form of offering information or introducing them to another person who could help them.

Rerun from June 1, 2015

What Happens When You Don’t Listen… and When You Do

Poor listening skills can lead to misunderstandings, hurt feelings, and missed opportunities.

Developing your skill of listening will increase your ability to make immediate connections with people, develop trust and rapport quickly, and build strong relationships that lead to greater satisfaction and successful outcomes.

Rerun from May 25, 2015